Privacy Policy

Introduction

This privacy policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of information:

• Name and contact details (email address) when you submit enquiries through our website
• Information about the services you are interested in
• Technical information including IP address, browser type, and operating system
• Information about how you use our website, collected through cookies and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our services
• To deliver the services you have requested
• To improve our website and services
• To comply with legal obligations
• To send you information about our services where you have consented to receive such communications

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: where you have given us permission to contact you
• Contract: where processing is necessary for the performance of a contract with you
• Legitimate interests: where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: where we are required by law to process your data

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for two years unless you request earlier deletion or we have an ongoing business relationship.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security assessments.

Your Rights

Under data protection legislation, you have the following rights:

• The right to access the personal data we hold about you
• The right to rectification of inaccurate data
• The right to erasure of your data in certain circumstances
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the details provided on our contact page.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except where necessary to provide our services, comply with the law, or protect our rights. Any third parties who process data on our behalf are bound by contractual obligations to protect your information.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us via the details on our contact page.

Supervisory Authority

If you are not satisfied with our response to any complaint or believe our processing of your data does not comply with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.